Returns & Refunds Policy

At Alte Liebe, we prioritize the freshness and quality of our gourmet food products; however, if your order arrives damaged or incorrect, we offer a hassle-free return process within 14 days of delivery. Due to the perishable nature of our inventory, please ensure all returned items remain in their original, unopened packaging.

Return Process

• 1.
  Submit a Request

  Contact our support team with your order number and photos of any damaged or incorrect items to initiate the return.

• 2.
  Receive Authorization

  Once approved, we will provide you with a return shipping label and specific packaging instructions for temperature-sensitive goods.

• 3.
  Ship the Product

  Securely pack the items in their original box and drop them off at your nearest authorized courier location.

• 4.
  Refund Processing

  After we inspect the returned items at our warehouse, your refund will be processed back to your original payment method within 5-7 business days.